‘Order to Cash’ outsourcing models for Telco 1.0 and Telco 2.0

Many telcos and cablecos have utilised business process outsourcing to reduce costs. For example, outsourcing of Order Provisioning or L1/L2 Customer Support has often delivered significant labour cost arbitrage gains as well as better management.

However the business benefits of outsourcing have not always been scalable, replicable, and above all, sustainable because the market dynamics are consistently and continually accelerating and altering.  In particular, Telcos and Media Operators must continually modify their product offerings and market approach – and it seems that survival will require that telcos operate both Telco 1.0 and Telco 2.0 business models at the same time.

HCL and Infonova discuss the benefits of their ground breaking outsourcing approach that can simultaneously support Telco 1.0 and Telco 2.0 business models.

Guest article on the Telco 2.0 blog