Telco’s are under siege from all directions: operational / functional separation into netco/servco/salesco; margin squeeze; new services from all types of competitors: fixed, wireless, cable & Webco’s; & convergence expectations of customers. According to Telco 2.0, telco’s need to adapt rapidly to exploit and integrate their core capabilities - communications, intelligence and information – with enterprise business processes, delivering high value through improved workflow and increased productivity.
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